Refund, Return and Cancellation Policy

Last updated: September 6, 2026

At Vastrio Clothing, we want you to receive your order in good condition and as described on our website. This policy explains our process for returns, replacements, refunds, and order cancellations.

1. Return Eligibility

We accept return or replacement requests within 7 days of receiving your order in the following cases:

• The product is defective.
• The product is damaged during delivery.
• An item is missing from the order.
• The wrong product has been delivered.

Returns or replacements for reasons other than those listed above may not be accepted.

2. Conditions for Returns

To be eligible for a return or replacement, the product should:

• Be unused and unworn.
• Be in the same condition in which it was received.
• Have the original tags attached, where applicable.
• Be returned with its original packaging, where applicable.
• Be accompanied by the order details or proof of purchase.

Products that have been used, washed, altered, damaged after delivery, or returned without the required order information may not be eligible for a return or replacement.

3. Damaged or Defective Products

Please inspect your order when you receive it.

If the product is damaged or defective, please contact us within 7 days of receiving the order.

To help us assess the issue, please provide:

• Your order number
• Details of the issue
• Photographs or videos of the product and packaging, where applicable

After reviewing the information, we will determine the appropriate resolution.

Depending on the circumstances and product availability, the resolution may include a replacement or refund.

4. Missing Items

If an item is missing from your order, please contact us within 7 days of receiving the order.

Please provide your order number and details of the missing item.

We will review the order and assist you with the appropriate resolution.

5. Wrong Item Received

If you receive a product that is different from the product you ordered, please contact us within 7 days of receiving the order.

Please provide your order number and photographs of the product received so that we can review the issue and assist you.

6. How to Request a Return or Replacement

To request a return or replacement, contact us at:

Email: vastrioclothing@gmail.com
Phone: +91 9024603094

Please include your order number and a description of the issue.

Where necessary, we may request photographs or videos before approving a return or replacement.

Please do not send products back without contacting us first and receiving return instructions.

If your return request is approved, we will provide instructions regarding where and how to send the product.

7. Return Shipping

For eligible cases involving defective, damaged, missing, or incorrectly delivered products, Vastrio Clothing will provide appropriate instructions regarding the return or replacement process.

Please do not send a product to our head office address unless we specifically instruct you to do so as part of the return process.

8. Refunds

If a refund is approved, it will be processed using the original payment method where possible.

Once the returned product has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will generally be processed within 14 business days.

The time required for the refund to appear in your account may also depend on your bank, card issuer, payment provider, or other financial institution.

9. Cash on Delivery Orders

For eligible Cash on Delivery (COD) orders, refund arrangements may require additional information from the customer to process the refund.

Our customer service team will provide the applicable instructions after reviewing the approved refund request.

10. Order Cancellation

Cancellation requests should be submitted as soon as possible after placing an order.

Once an order has been processed for dispatch, shipped, or handed over to the courier or postal service, cancellation may no longer be possible.

If cancellation is not possible because the order has already been shipped, the customer may contact us for assistance regarding the available options.

11. Sale and Promotional Products

Products purchased during sales or promotional offers are subject to the same return eligibility requirements described in this policy.

A sale or promotional product may be returned or replaced if it qualifies under the conditions for defective, damaged, missing, or incorrectly delivered products.

12. Products Not Eligible for Return

Products that have been used, washed, altered, damaged after delivery, or otherwise not maintained in their original condition may not be eligible for return or replacement.

Additional product-specific exclusions, if applicable, will be communicated on the relevant product page or at the time of purchase.

13. Manufacturer Warranty

Some products may be covered by a manufacturer's warranty.

Where a manufacturer's warranty applies, warranty claims may be subject to the manufacturer's terms and conditions.

Please contact us if you need assistance with a product covered by a manufacturer's warranty.

14. Contact Us

If you have questions about returns, replacements, refunds, or cancellations, please contact us:

Vastrio Clothing

Email: vastrioclothing@gmail.com
Phone: +91 9024603094

Head Office:
X/24 Raghunath Vihar, Panchayawala, Jaipur, Rajasthan - 302034, India