Politique de remboursement

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at vastrioclothing@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at vastrioclothing@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at vastrioclothing@gmail.com.

Return Policy
We offer refund / exchange within first 2 days from the date of your purchase. If 2 days have passed
since your purchase, you will not be offered a return, exchange or refund of any kind. In order to become
eligible for a return or an exchange, (i) the purchased item should be unused and in the same condition as
you received it, (ii) the item must have original packaging, (iii) if the item that you purchased on a sale,
then the item may not be eligible for a return / exchange. Further, only such items are replaced by us
(based on an exchange request), if such items are found defective or damaged.
You agree that there may be a certain category of products / items that are exempted from returns or
refunds. Such categories of the products would be identified to you at the item of purchase. For exchange
/ return accepted request(s) (as applicable), once your returned product / item is received and inspected
by us, we will send you an email to notify you about receipt of the returned / exchanged product. Further.
If the same has been approved after the quality check at our end, your request (i.e. return / exchange) will
be processed in accordance with our policies.

 

Refund and Cancellation policy
 This refund and cancellation policy outlines how you can cancel or seek a refund for a product / service
that you have purchased through the Platform. Under this policy:
Cancellations will only be considered if the request is made 7 days of placing the order. However,
cancellation requests may not be entertained if the orders have been communicated to such sellers /
merchant(s) listed on the Platform and they have initiated the process of shipping them, or the
product is out for delivery. In such an event, you may choose to reject the product at the doorstep.
Vastrio Clothing does not accept cancellation requests for perishable items like flowers, eatables,
etc. However, the refund / replacement can be made if the user establishes that the quality of the
product delivered is not good.
In case of receipt of damaged or defective items, please report to our customer service team. The
request would be entertained once the seller/ merchant listed on the Platform, has checked and
determined the same at its own end. This should be reported within 7 days of receipt of products.
In case you feel that the product received is not as shown on the site or as per your expectations,
you must bring it to the notice of our customer service within 7 days of receiving the product. The
customer service team after looking into your complaint will take an appropriate decision.
In case of complaints regarding the products that come with a warranty from the manufacturers,
please refer the issue to them.
In case of any refunds approved by Vastrio Clothing, it will take 14 days for the refund to be
processed to you.