FAQ
Frequently Asked Questions
1. What is Vastrio?
Vastrio Clothing is a Jaipur-based clothing store offering contemporary apparel and accessories for men and women.
2. Where is Vastrio based?
Vastrio Clothing operates from Jaipur, Rajasthan, India.
Head Office:
X/24 Raghunath Vihar, Panchayawala, Jaipur, Rajasthan - 302034, India
3. What products do you sell?
We offer clothing and accessories for men and women, including everyday apparel and seasonal collections.
4. Do you offer Cash on Delivery?
Yes, Cash on Delivery (COD) is available on eligible orders. Availability may depend on the order and delivery location.
5. How long does shipping take?
Orders are shipped through registered domestic courier services and/or Speed Post. Orders are generally shipped within 10 days from the date of order/payment, subject to the delivery schedule and courier/postal service.
For more information, please see our Shipping Policy.
6. Do you offer free shipping?
Yes. Free shipping is available on all domestic orders within India, subject to the applicable shipping terms.
7. Can I return my order?
Yes. Vastrio offers a 7-day return policy. Items must generally be returned in the same condition in which they were received, unworn or unused, with tags and original packaging, along with proof of purchase.
Please review our Refund Policy for complete return conditions and instructions.
8. How do I request a return?
To request a return, contact us at:
Email: vastrioclothing@gmail.com
Please contact us before sending any item back. Our team will provide the necessary return instructions.
9. What condition should an item be in to qualify for a return?
The item should be:
- Unworn or unused
- In its original condition
- With original tags attached
- In its original packaging
- Accompanied by proof of purchase
Additional exclusions may apply as described in our Refund Policy.
10. How can I contact Vastrio?
You can contact us through our Contact Us page.
Email: vastrioclothing@gmail.com
Phone: 9024603094
Head Office:
X/24 Raghunath Vihar, Panchayawala, Jaipur, Rajasthan - 302034, India
11. How can I find information about my order?
Order and delivery information is provided through the contact details associated with your order. If you need assistance with an order, contact us at vastrioclothing@gmail.com with your order details.
12. Are my payments secure?
Payments are processed through the payment methods available during checkout. Vastrio does not ask customers to share sensitive payment information such as card PINs or passwords through email or phone.
13. Do you ship across India?
Vastrio ships orders through domestic courier services and/or Speed Post. Delivery availability depends on the destination and applicable courier/postal service coverage.
14. How can I get help with a product or order?
For questions about products, orders, shipping, returns, or any other assistance, contact us at:
We'll assist you with your query.
